Refunds
Cancellation & Refund Policy
Last updated November 2026.
This policy explains how cancellations and refunds work for payments made to
Chess Classrooms for a platform subscription. It applies to the person or
organisation that pays us for a plan.
What you are paying for
Chess Classrooms is online software, sold as a subscription (a monthly or yearly plan).
Payment gives your academy or school access to the platform for the period you have paid
for. Any plan can be tried with full features for 30 days for ₹1, so you can try the platform before you pay for a plan.
Cancelling a subscription
- You can cancel at any time by writing to
info@chessclassrooms.com, or from your
account.
- When you cancel, your plan stays active until the end of the period you have already
paid for, and then simply does not renew. Export anything you want to keep: once the account is paused for
non-payment, its data is permanently deleted 30 days later.
- A trial can be cancelled any time before it converts to a paid plan; if you do not pay
the first plan invoice after the trial, you are never charged more than the trial price.
Refunds
- New subscriptions — 7-day window. If you are unhappy with your first paid month
or year, tell us within 7 days of that first payment and we will refund it in full,
as long as the platform has not been used substantially (for example, a full class run for
your students).
- Renewals. Renewal payments are for the upcoming period. If a renewal was charged
by mistake, or you meant to cancel before it, contact us within 7 days of the charge and
we will refund it, provided the new period has not been used.
- Part-used periods. Once a period is under way and being used, we do not refund the
unused part of that period; your access continues to its end.
- Duplicate or failed payments. Any duplicate charge, or a charge for which service
was not delivered, is refunded in full.
- One-off charges for optional setup, migration or custom work are not refundable once the
work has been done.
How to ask for a refund
Email info@chessclassrooms.com from the
address on the account, with the payment date and amount. We aim to reply within 2 working
days.
How refunds are paid
Approved refunds are made in Indian Rupees to the original payment method (the same card,
UPI or bank account used to pay). Once approved, the refund is usually processed within
5–7 working days; how quickly it then appears depends on your bank or card
provider.
Fees your academy collects from its students
Chess Classrooms also lets an academy record and manage the fees its own students
pay to it. Those fees are a matter between the student and that academy, under the
academy’s own terms — they are not paid to Chess Classrooms, and this policy does not
cover them. For a refund of a class or coaching fee, please contact your academy directly.
Business & contact details
Chess Classrooms
Kolkata, West Bengal, India
Phone / WhatsApp: +91 8777015001
Email: info@chessclassrooms.com
This policy is governed by Indian law, and the courts of Kolkata have jurisdiction.
